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Terms and Conditions – TrueLuck Casino

This is the first document you should read before signing up at TrueLuck Casino. If you accept all these rules, tick the box in the registration form and sign up. Terms & Conditions, Privacy Policy, Cookie Notice and other policies regulate the process of providing you with the gambling services.

Your Account

Legal Requirements

An “Account” is a personal profile you set up upon agreeing to these Terms. By registering, you affirm you are at least 18 years old (or meet any older legal requirement in your place of residence). You also confirm it is your duty to ensure that online wagering is lawful in your specific jurisdiction, as minors or users in prohibited territories cannot utilize this website or its services.

You are further restricted from registering or using our services if you reside in countries or regions explicitly stated on our restricted list (which may include Australia, Austria, Aruba, Bonaire, Belgium, Burma, China, Costa Rica, Curacao, Democratic People’s Republic of Korea, Denmark, France, Germany, Iran, Lithuania, the Netherlands, Portugal, Russian Federation, Saba, Saudi Arabia, Singapore, Spain, Statia, Sint Maarten, Thailand, Ukraine, the United Kingdom, the United States, and any of its dependent territories).

We reserve the authority to exclude customers from other locations beyond these named jurisdictions at our own judgment.

Registration Process & Requriements

To place wagers, participate in games, and deposit real money to TrueLuck Casino, you must complete the registration process and supply valid, accurate personal details (email, phone number, username, password, and any other requested data).

Upon registering an account, you pledge that you will enter your genuine legal name. We may conduct checks to verify the correctness of the submitted information. Although you are not permitted to edit fundamental registration data freely, you may contact customer support if a legitimate reason arises for correction (for example, an unintentional misspelling).

You, as the account holder, must keep your username and password confidential. TrueLuck assumes no liability for any losses or complications stemming from your deliberate or accidental disclosure of login details to third parties. We will never ask you to provide your password in an unsolicited message or call.

Employees, ex-employees, or individuals affiliated with service providers (including their family members) are forbidden from registering accounts and partaking in website promotions or bonuses. If we detect such involvement, we will shut down the related account permanently, deem it invalid, and only return any initial deposit amount.

You may not sell, transfer, or otherwise assign your account to anyone else, including transferring winnings, deposits, or any other intangible rights arising from it. This prohibition extends to attempts at encumbrances, pledges, or third-party usage in any format.

Account Issues

If you lose your password or believe someone knows your confidential details, or if you suspect that another user is misusing our platform through collusion or cheating, notify us right away.

We reserve the right to declare any placed bet or transaction partially or entirely void if we reasonably conclude that:

  • the account holder or certain associates can exert direct or indirect influence on an event’s outcome;
  • the account holder or associates are skirting the rules set by the website;
  • criminal or illicit behavior has altered or might alter the result of a bet;
  • event odds have changed drastically because of major announcements;
  • bets were accepted under system disruptions or gross errors (technical or human).

If we suspend or terminate an account for any reason, we may also cancel any linked or future accounts associated with the same user, device, household, or payment details, and void the bets placed.

We offer optional two-factor authentication (2FA) for extra account security. It is your responsibility to guard your login information and take all necessary steps to prevent unauthorized use.

By registering an account you undertake that:

  • That you meet the legal age threshold and that you have the right to participate in the Games (Casino, Live Casino, Sportsbook, etc.) per the local statutes applying to you.
  • That you utilize the site and your account solely for legitimate, personal, and recreational gambling, without employing any unsanctioned purpose or financial technique.
  • That you wager or gamble exclusively for yourself, never acting as an agent on behalf of another person.
  • That you do not reside in a jurisdiction we have explicitly restricted.
  • That all data you provide is accurate, and you will inform us of changes to details such as address or payment methods.
  • That you alone bear responsibility for reporting and paying any taxes on your winnings.
  • That any deposited funds are not linked to illegitimate or criminal origins.
  • That you fully comprehend the risk of losing any deposit you make.
  • That you do not engage in cheating, fixing, or other fraudulent activities, nor do you deploy software or hardware designed to manipulate outcomes. If suspicious behavior is detected, TrueLuck can cancel or freeze your account or invalidate the relevant bets.
  • That for deposits and withdrawals, you only employ cards or financial accounts under your own legal ownership.
  • That you respect the intellectual property laws protecting the software and systems provided, and you use them purely for personal, non-commercial gameplay.
  • That you conduct yourself respectfully toward other players and TrueLuck staff, avoiding obscene or antagonistic language in shared spaces, including chat rooms.

Multi Accounts

A person may register only one account on the Website. Only one account is permitted in each household or device environment (IP address, computer, smartphone). If multiple individuals in one household each want an account, we must be alerted by each user in advance.

If you attempt to register more than one account, we have the power to suspend or close all duplicates at our discretion. We may also annul any bonuses, gifts, or pending withdrawals related to such duplicate accounts, and any gains realized during their lifetime are forfeited.

Payouts

Winnings are credited to your balance after the final outcome of an event or game has been decided or recognized by us.

If, because of an error (technical or human), your balance is credited with amounts that do not legitimately belong to you, the sum remains TrueLuck property and can be deducted immediately. If you withdraw such funds before we recognize the error, that money will constitute a debt you owe TrueLuck. You must contact us if you notice unexpected credits.

We may carry out identity checks or further verification processes before processing any withdrawal, consistent with our responsibility to prevent money laundering and other illegal acts.

Deposits and Bets

To bet with real money, you must deposit funds into your TrueLuck account. We display all eligible deposit methods on the deposit section of the Website. We do not accept checks or cash mailed to us. Some deposit channels may be blocked or restricted in specific markets.

Multiple currencies are recognized. If the currency we receive differs from your account currency, the transaction will be converted. The resulting exchange fees or differences are at your expense.

We may require extra identity steps (KYC) in connection with a deposit. Should you neglect to provide the necessary documents, we can close the account.

TrueLuck does not supply credit. You must use your own funds to gamble.

When depositing, you confirm such transactions are legitimate, not subject to reversal, and do not attempt to circumvent rightful liabilities.

For anti-money-laundering purposes, we ask that any deposit be wagered at least three times (3x) before a withdrawal is requested. If there are bonus-specific wagering obligations, those must also be fulfilled prior to withdrawal.

We prohibit third-party deposits (i.e., from friends, relatives, or partners). If discovered, the deposit is returned to its rightful owner, while any resulting winnings are forfeited. If fees arise from returning the deposit, the receiving party covers those charges.

Newly registered users may be subject to a €500 betting cap on slot machines. This is lifted if a single deposit of €250 or more is made or if total deposits reach €3,000 within one month, conferring VIP status and raising the slot limit to €2,500. Conversely, if a VIP user’s monthly deposit drops below €500 or total betting goes under €5,000, the slot limit reverts to €500.

Withdrawals

When you request your first withdrawal, we may request verification documents such as credit card scans (with certain digits hidden), official ID (driver’s license or passport), proof of address, or supporting ownership documents for any deposit method. If extra steps apply for specific payment channels, you will be informed.

We can alter maximum payout sums for each payment type without prior notice.

A withdrawal cannot proceed unless any existing wagering or rollover obligations have been met. Funds tagged as “Bonus” or stuck in a voided game cannot be withdrawn.

TrueLuck reserves the right to disallow or limit a withdrawal if your total bet volume is less than your deposit sum. At least one full deposit turnover is required to protect the website from certain unscrupulous practices.

We usually handle withdrawal requests within two business days; however, extraneous conditions may cause longer times. Additional checks or public holidays can result in further delays.

You cannot withdraw more than your current account balance.

Withdrawals are made via the same channel used for deposit if feasible, in line with anti-fraud and licensing obligations.

Canceling a withdrawal reverts those funds to your balance. TrueLuck does not bear responsibility for subsequent wagers or losses after the rollback.

Our services are instantly consumed, meaning no refunds or cancellations can be provided once a real-money wager has been placed.

Each user can withdraw up to €10,000 in a 24-hour period and a maximum of €50,000 in a 30-day interval unless otherwise agreed. Any amounts beyond these thresholds may be disbursed in multiple installments. Progressive jackpots are paid in full.

Before final approval of a withdrawal, we may request further identification or verification to ensure legitimate ownership of the account. Methods such as phone verification or in-person checks might be required in exceptional cases.

You can maintain only one pending withdrawal at a time per payment method, and often only one withdrawal request can be submitted every 24 hours.

If your winnings exceed €50,000 in one go (excluding progressive jackpots), we may spread out monthly payouts of up to €50,000 each until the entire balance is paid.

The maximum any single customer can win in a day is €100,000 (or the equivalent in other currencies), measured from 00:00 GMT to 23:59 GMT.

Account Closure

You may close your account at any time by canceling outstanding bets (if any) and emailing [email protected], requesting closure. Any positive remaining balance minus relevant charges can be withdrawn. If you are shutting your account due to problem gambling or addiction concerns, kindly inform us, so we can provide additional guidance.

Payment methods for returning any outstanding balance will be chosen at our discretion.

TrueLuck can also close your account with or without cause, returning your withdrawable balance if it determines so. No advanced explanation or notice is strictly required.

If we notice a bonus in your account that has not been used for more than a month, we reserve the right to remove that bonus.

Withdrawal requests arising from fraudulent behavior or misrepresented data can be denied, and the implicated account may be suspended.

If our staff classifies an account under misuse categories, such as “bonus hunter” or “bonus abuser,” all bonuses and associated winnings become void, and we may refuse any pending withdrawal request.

Personal Information

We follow applicable data-protection laws for the personal information you supply. By using our platform, you acknowledge that your data is handled under the guidelines outlined in our Privacy Policy. We are committed to confidentiality and appropriate safeguards, though some jurisdictions may have differing rules, so read the Privacy Policy carefully.

Crashed and Aborted Games

Should we detect any suspicious conduct that implies attempted money laundering, fraud, or other unlawful undertakings, TrueLuck can freeze or terminate the relevant accounts, confiscating deposits, winnings, or pending bets. We will then inform regulatory or law enforcement bodies, as allowed by local statutes.

If an account is found exchanging insider information or colluding to manipulate results (for example, “soft playing,” “chip dumping,” or multi-account usage in card games), TrueLuck can disable that account and forfeit any funds. We undertake both automated and human reviews to detect cheating or unusual betting patterns.

If we discover the use of VPNs, proxies to obscure actual geolocation, or bets placed on behalf of another individual, we can immediately block your account and seize the entire balance. We may also pass on relevant details (account data, transaction logs) to banks, card issuers, or police agencies for further investigation.

Live Chat

TrueLuck may offer a chat feature for social interactions or assistance. It is subject to moderation and stored by us to ensure compliance. Users must not post offensive, harassing, or defamatory remarks about other players, the website, or any third-party platform. Promotion of other sites or untrue statements about TrueLuck is prohibited. If you violate these conditions, we can remove you from the chat or suspend your account. If your account is terminated under these circumstances, any positive balance (minus sums owed to us) is returned.

Liability

TrueLuck will not accept responsibility for downtime, server lags, or external technical or political issues that disrupt gameplay, although we may offer goodwill refunds at our discretion. We assume no liability for any damages or losses connected to the site’s operation or content, including line failures, data corruption, or user misuse. In the event of a malfunction in our systems, all affected wagers are automatically voided. If a game you start is interrupted due to a system error, we will typically reimburse you the sum staked in that session or restore any accrued credits, if feasible.

Duties

TrueLuck can assign or transfer its obligations and rights under these Terms without necessarily informing you. You cannot transfer or assign your rights and responsibilities to another person or entity.

Complaints

If you have concerns about transactions, site functionality, or other matters, you may contact customer support at [email protected]. We make every effort to address user concerns quickly. If you dispute a transaction, provide full details, and we will examine the matter. Our final decision is binding unless some overriding consumer-protection statute says otherwise.

Agreement and Admissibility

These Terms, along with the Privacy Policy, Cookies Policy, and any specific rules posted on the website, represent the entire agreement between you and TrueLuck concerning site usage. Unless fraud is suspected, they override all prior or simultaneous communications (electronic, oral, or written). A physical printout of these Terms, or any notices sent electronically, can be used in administrative or court proceedings in the same manner as standard paper records. If any provision in these Terms is deemed unenforceable, that clause is severed, leaving the rest unaffected. Should there be a discrepancy among different language versions, the English text prevails.

Copyright

We own the TrueLuck brand name and logo. Unauthorized usage may result in legal action. The domain name https://trueluck.com/ is likewise protected, and no third party can replicate or embed it without prior written approval. We hold or license all relevant intellectual property rights regarding the software, technological processes, text, images, and structural designs used on the website. Your registration does not entitle you to replicate or distribute any content from the site. Placing external links to the website on other platforms or using automated tools to monitor site pages is prohibited unless we grant written consent.

Promotional Terms and Conditions

Any campaign or bonus introduced on TrueLuck has its own promotional terms, which operate in conjunction with these Terms. By taking part in a promotional event, you acknowledge acceptance of both the Terms and the specific promotional rules. If a promotion does not specify distinct terms, these Terms govern by default. You are fully responsible for adhering to any eligibility requirements and abiding by all conditions. The site reserves the power to terminate any ongoing promotion without notice, particularly if players violate the rules or if external factors necessitate such termination. We can withhold credits, free spins, loyalty points, or other items if suspicious or unintended usage is detected. We may inform participants about upcoming promotions or changes via multiple communication methods (email, SMS, browser notifications, etc.). We are not accountable for inaccurate info caused by user device errors, incorrect form submissions, or technical malfunctions.

Bonuses and Bonus Money

We regularly issue a variety of incentives, including free spins, cashback, or deposit matches. Most come with a rollover or wagering requirement that must be fulfilled prior to withdrawing any resulting funds. You should consult the relevant bonus guidelines in every instance to ensure you understand the conditions. If you breach these bonus terms, TrueLuck can refuse your current or upcoming bonus, confiscate winnings, and possibly close the account.

Bonus Rules

A bonus credited to your account typically goes to the “bonus balance.” Once the wagering stipulation is met, that bonus migrates to your main cash balance and may then be withdrawn. TrueLuck can revoke bonuses or block accounts if we detect exploitative or fraudulent use. Malfunctions automatically invalidate associated plays and pays. Bonus expiry dates vary; if not otherwise specified, the standard timeframe is 30 days. The standard wagering multiple for casino bonuses is 30x the bonus amount, whereas for sportsbook bonuses it may be around 15x. Some game genres do not fully count toward the requirement (roulette, blackjack, etc., often at a small percentage). The specifics can be adjusted, so contact support to confirm the contribution rates for a given game. If your balance dips below €0.10, the wagering requirements for a bonus may be considered void. You also have the right to discard an active bonus by contacting the support team, which zeroes out any bonus funds or progress. Free spins typically produce winnings that convert into bonus funds. These also must be wagered before withdrawal. The relevant multiplier or max winnings limit will be stated in the associated promotion.

Responsible Gambling

TrueLuck is operated by Sapphire Summit in Jaco, Costa Rica. We emphasize responsible gambling, acknowledging that while the majority of participants treat betting as casual entertainment, certain individuals may experience harmful consequences.

Our site fosters “Responsible Gambling” with measures that lower potential adverse outcomes—setting deposit limits, offering self-exclusion, and providing references to professional help. Always keep your gameplay in proportion to your financial means, avoid chasing losses recklessly, establish a time limit, refrain from gambling while emotionally distressed, and ensure you operate only one account to track usage effectively.

If minors have access to your devices, keep your credentials safe and consider installing parental filter software.

You are also allowed to self-exclude by sending a message to [email protected] specifying a self-exclusion period from one day up to five years. During that timeframe, your account remains locked, and new registrations are banned.

Other Terms

All forms of these Terms and Conditions in languages other than English serve as reference only. If discrepancies occur between various translations, the English text shall prevail. If you need further assistance, contact us at [email protected].

We will not disclose your private data without your approval, and we encourage users who suspect addiction to consult recognized tests or specialized help, such as resources from external organizations dedicated to problem gambling.