Bonus Policy – TrueLuck Casino
TrueLuck Casino has created and published this policy to manage the existing promotions, clearly state the bonus and loyalty program offers rules. The company can modify some statements here if it’s necessary. And notifying clients about it isn’t obligatory.
TrueLuck Deposit Bonuses
Below are examples of deposit-related promotions typically available to users. All deposit bonuses require that you meet specific terms before withdrawing any associated funds. The tables below summarize the main details for each bonus, including deposit minimums, maximum potential bonus amounts, wagering multiples, and validity windows.
Welcome Offer – Slot Focus
| Bonus Type | Min Deposit | Max Bonus | Free Spins | Wagering | Duration | Max Win (Cash) | Max Win (FS) | FS Distribution |
|---|---|---|---|---|---|---|---|---|
| First Deposit Slot Bonus | €20 | €500 | 100 FS | x40 | 7 Days | €3,000 | €150 | 50 FS/day |
| High Roller Slot Bonus | €500 | €3,000 | 125 FS | x40 | 7 Days | €30,000 | €500 | 50 FS immediately, 75 FS next day |
| Second Deposit Slot Bonus | €20 | €1,500 | 75 FS | x40 | 7 Days | €3,000 | €150 | All FS upon deposit |
| Third Deposit Slot Bonus | €20 | €2,000 | No FS | x40 | 7 Days | €3,000 | – | No Free Spins |
Welcome Offer – Live Casino
| Bonus Type | Min Deposit | Bonus % | Max Bonus Amount | Max Win | Wager | Duration |
|---|---|---|---|---|---|---|
| First Deposit Live Bonus | €20 | 100% | €1,000 | €3,000 | x20 | 7 Days |
| Second Deposit Live Bonus | €20 | 80% | €500 | €3,000 | x20 | 7 Days |
| Third Deposit Live Bonus | €20 | 70% | €500 | €3,000 | x20 | 7 Days |
Terms and Conditions for Deposit Bonuses
Ownership of the Bonus: Each deposit bonus belongs exclusively to the registered account holder. You cannot transfer or sell a bonus to another individual.
Activation: To claim a bonus at TrueLuck, go to your user profile and activate it. Then make a qualifying deposit of at least €20 (or the listed minimum for that offer). If your bonus does not appear, please contact customer support prior to placing any bets. Otherwise, we might not retroactively credit it.
Fund Utilization Order: When you receive a bonus, real-money funds go first until the triggered portion is used up, then bonus funds are consumed. Real-money balance profits return to the real-money balance, whereas bonus balance wins accumulate in the bonus balance.
Wagering Requirements: Typically, deposit bonuses carry a 40x rollover requirement (20x for certain Live Casino offers). You must complete this wagering threshold before withdrawing. Real-money bets do not contribute to bonus rollover; only wagers placed with bonus funds count.
Game Contribution: Different game categories have distinct rollover rates:
- Slots: 100% (jackpot slots are restricted pending rollover completion)
- Table Games: 0%
- Live Casino: 10%
Expiration of Bonus: You usually have seven days to use or meet the wagering. If that timeframe lapses, TrueLuck may remove the unused bonus.
Maximum Bet: Until wagering is met, the highest bet allowed is €5.
One Active Bonus: You can only hold one bonus at any time. If you select a Slot Welcome Package, you cannot later claim the Live Welcome Package, and vice versa.
Forfeiture: If you withdraw real-money funds while the bonus remains active, you lose any related bonus balance. Similarly, if you switch off the bonus manually, any bonus money or progress is lost.
Fraud Prevention: We have a zero-tolerance policy regarding bonus abuse, including multi-account usage, usage of VPNs to mask location, or placing bets that exceed 10% of the bonus sum in a single spin or hand. If we detect irregularities, we can revoke the bonus, seize bonus winnings, and potentially close your account.
Free Spins T&C
Any free spins (“FS”) bonus applies exclusively to your personal account and cannot be passed along to others.
The Free Spins Promotion normally demands a minimum €20 deposit or an equivalent sum, as stated in the specific offer.
The quantity of free spins and their assigned game or set of games is determined by the promotional details.
After you finish using free spins, your bonus balance is credited with any resulting winnings, subject to a standard rollover (commonly 40x or as indicated).
Non-Slot or jackpot games remain locked for any FS-based wagering until the requirements are completed.
If your Free Spins remain unused for 7 days after awarding or if you fail to meet the wagering conditions, the FS and corresponding earnings can be retracted.
Withdrawing real money while free spins or bonus-based spins remain active will cancel your free spins bonus and any related winnings.
Only one active bonus at a time is permitted. If you disable the FS bonus, you lose any bonus progress.
The maximum bet while fulfilling wagering remains €5.
If we observe bonus exploitation involving multi-account usage, proxy IP addresses, or suspicious bet patterns, we can retract the FS, hamper further promotions, and confiscate relevant funds.
Once the FS wagering is satisfied, you can typically withdraw up to 10x your initial bonus. Surplus amounts can be removed at our discretion.
The Free Spins Bonus can be claimed once per user, household, IP address, device, or deposit method. If we confirm repeated or fraudulent claims, the account may be closed, and the deposit plus bonus might be seized.
If an account stays untouched for six months or more, we call it “Dormant.” In that case, a monthly €10 fee may apply to any leftover funds. We will notify you ahead of time if your account is nearing dormant status.
Rakeback
Rakeback returns a specific percentage of your total bets, factoring in game house edge and your ranking level.
This rakeback is calculated once your gaming session ends, with credited amounts going into your real-money balance.
No rollover requirements apply to rakeback funds—they’re instantly withdrawable.
Once you reach Gold 1 tier, you get 1% rakeback as part of your session close, in addition to other benefits.
| Loyalty Level | Rakeback Percentage |
|---|---|
| Gold 1 | 1% |
| Gold 2 | 2% |
| Gold 3 | 2% |
| Gold 4 | 3% |
| Gold 5 | 3% |
| Diamond 1 | 3% |
| Diamond 2 | 3% |
| Diamond 3 | 3% |
| Diamond 4 | 4% |
| Diamond 5 | 4% |
| Ruby 1 | 5% |
| Ruby 2 | 5% |
| Ruby 3 | 5% |
| Ruby 4 | 5% |
| Ruby 5 | 5% |
The rakeback does not expire. Certain games or categories might involve a separate coefficient.
We reserve the power to end, modify, or suspend rakeback campaigns if we suspect dishonest play, system flaws, or external disruptions.
Each promotion can only be requested once for every person, account, IP address, or location, unless a specific promotion’s terms permit otherwise.
Cashback
Cashback promotions reimburse a fixed percentage of your net real-money losses incurred over a certain timeframe (daily or weekly).
This rate remains consistent, no matter how many bets you lost.
Cashback is calculated on your lost bets since the last credited one. The proportion is determined by your VIP level.
Approximate daily cashback percentages are in the chart below:
| VIP Level | Cashback % |
|---|---|
| Silver 1 | 5% |
| Silver 2 | 5% |
| Silver 3 | 5% |
| Silver 4 | 5% |
| Silver 5 | 5% |
| Gold 1 | 5% |
| Gold 2 | 6% |
| Gold 3 | 6% |
| Gold 4 | 7% |
| Gold 5 | 7% |
| Diamond 1 | 8% |
| Diamond 2 | 8% |
| Diamond 3 | 9% |
| Diamond 4 | 9% |
| Diamond 5 | 10% |
| Ruby 1 | 11% |
| Ruby 2 | 12% |
| Ruby 3 | 13% |
| Ruby 4 | 14% |
| Ruby 5 | 15% |
Cashback typically arrives around 00:00 UTC daily.
It carries no further wagering conditions or bet limits.
No maximum payout cap is enforced for standard cashback.
Activating your cashback in the “bonus section” is necessary each day.
If your cumulative withdrawals exceed 60% of your total deposits, the next cashback may be denied.
Your account balance must be under €10 to claim new daily cashback.
We can remove or halt the cashback arrangement if we think you’re abusing the system or if unforeseen external issues arise.
Level-Up Rewards
As you accumulate points by wagering on real-money bets, you advance through loyalty tiers with distinct benefits.
You earn 1 point for every €100 wagered in actual funds. Reaching each new stage triggers an automatic reward, often with no wagering needed.
Some levels yield extra free spins with different conditions:
| Loyalty/VIP Level | Points Needed | Level Up Rewards |
|---|---|---|
| Beginner 1 | 0 | – |
| Beginner 2 | 2 | 3 Free Spins |
| Beginner 3 | 5 | 5 Free Spins |
| Beginner 4 | 10 | 15 Free Spins |
| Beginner 5 | 20 | 25 Free Spins |
| Silver 1 | 50 | – |
| Silver 2 | 100 | 30 Free Spins |
| Silver 3 | 150 | 40 Free Spins |
| Silver 4 | 300 | 50 Free Spins |
| Silver 5 | 500 | 100 Free Spins |
| Gold 1 | 750 | – |
| Gold 2 | 1,000 | – |
| Gold 3 | 1,500 | – |
| Gold 4 | 2,000 | – |
| Gold 5 | 2,500 | – |
| Diamond 1 | 5,000 | – |
| Diamond 2 | 7,500 | – |
| Diamond 3 | 10,000 | – |
| Diamond 4 | 15,000 | – |
| Diamond 5 | 20,000 | – |
| Ruby 1 | 25,000 | – |
| Ruby 2 | 30,000 | – |
| Ruby 3 | 50,000 | – |
| Ruby 4 | 75,000 | – |
| Ruby 5 | 100,000 | – |
If you are granted free spins at certain levels, the standard rollover for Beginner tiers is 40x, with a €50 maximum win, while for Silver tiers the rollover is 30x with a €100 maximum win.
Rewards are deposited into your real balance automatically (unless stated otherwise).
We can end or vary the level-up system if we believe that is required due to suspicious behavior, tech failures, or any external reason interfering with fairness.
Just like other promotions, each loyalty upgrade can be claimed once per household, IP address, or personal identity.
Other Notes
Under no circumstances may anyone under the legal gambling age in their jurisdiction claim or participate in bonuses. We strongly advise responsible gambling.
This entire policy is governed by general TrueLuck Terms of Service. In any instance of conflict, the Terms of Service remain the deciding authority.
The Company may modify or cancel promotions, deposit incentives, free spins, or other rewards if we see signs of possible exploitation, system vulnerabilities, or outside disruptions preventing normal operation.
If you remain uncertain about any bonus terms, or if you suspect another user of manipulative bonus usage, reach out to our support team immediately.
By using these promotional offers, you agree to the guidelines stated in this Bonus Policy and the main Terms of Service. Stay up to date on all terms to ensure you enjoy a smooth experience at TrueLuck. If you find yourself in doubt about the rules or your own gambling patterns, please seek guidance from our support staff or recognized responsible gambling resources.