Contact Us – TrueLuck Casino
We understand the value of making our support channels accessible and clear. We’ll assist you with any question you ask. If you need a clarification on how to sign up, fix a technical glitch, or get a consultation, we are here 24/7. On this page, you’ll see the relevant contact channels you can use with the samples of inquiry types.
Contact Information
| Contact Method | Email Address | Purpose / Inquiry Type | Availability |
|---|---|---|---|
| Customer Support | [email protected] | – Technical Issues – Gameplay assistance – Account help – Payment and withdrawal questions | 24/7 |
| General & Organizational | [email protected] | General queries, organizational, corporate, and partnership matters | Mon–Fri (Office Hours only) |
Please note that for urgent or time-sensitive matters (such as difficulties accessing your account or concerns about transactions), our 24/7 customer support address is the best channel. For broader topics like general policy questions, official documentation, or partnership proposals, we recommend writing to our general inquiries email.
Response Time
TrueLuck support mailbox is monitored around the clock, so you can expect replies to straightforward queries within a relatively short time frame. If your request is complex and needs escalation to the company’s management, be ready to wait for several days.
Ownership and Rights
TrueLuck.com and its associated rights belong to Sapphire Summit, established in Costa Rica.
Corporate Registration: 3-102-921450
Address: Puntarenas, Garabito, Jaco, Avenida Pastor Diaz, next to the Municipal building, Bufete Sanchez Chavarria
Copyright
© Sapphire Summit, 2025. All related intellectual property and brand rights tied to TrueLuck are reserved. Use of our trademarks, logos, or any other proprietary materials requires prior written consent from Sapphire Summit. For questions involving brand usage or licensing, please direct them to [email protected].
Documentation or Paperwork Requests
If you need official letters, statements of account, or other documents for personal or legal reasons, you may write to the appropriate contact address. In some cases, administrative or processing fees may apply. We will notify you if such fees are relevant to your request.
Use the abovementioned support channels not just to file a complain, but to give us feedback. It’s a valuable source of knowledge for us, letting us understand what are the key areas for improvement we have. If you want a new payment method to be integrated or a game offering to be added – reach out to us.