Payment Policy – TrueLuck Casino
This Payment Policy clarifies how TrueLuck (“the Company,” “we,” or “us”) manages financial transactions—specifically the depositing and withdrawing of funds—so that all players (“users”) can fully understand their obligations and rights. It is designed to support smooth operations for both new and experienced players on our platform.
We reserve the option to modify this policy at any time in keeping with changing agreements with our banking partners or with laws that govern our services. By continuing to use trueluck.com, you show that you accept these guidelines. If you have any questions or concerns about these statements, please contact our support team.
Deposit
Basic Requirements
To begin playing TrueLuck real-money games (with the exception of demo modes), you must meet a minimum deposit threshold. We publish deposit limits—both minimum and maximum—on our official website. Only funds that have been properly cleared will be recognized in your personal account, so make sure your payment meets these criteria before proceeding.
Allowed Methods
You can deposit online using a credit or debit card such as Visa, Visa Electron, MasterCard, or Maestro. Additionally, e-wallets listed on our site are also accepted. However, some of these options may be unavailable depending on factors like your location or your chosen currency. We do not accept cash or checks in any form. All deposits go through recognized financial institutions or approved service providers.
Balance and Limits
Your account needs a sufficient amount of legitimate fiat currency if you want to engage in real-money wagers. Deposits that fall below the minimum will not appear in your account. Our site accepts various currencies (EUR, CAD, NOK, etc.). If your payment account is in a different currency, your bank or e-wallet may apply exchange rates or fees, which you, as the user, are responsible for.
Below is a quick summary of our commonly used deposit limits for each transaction:
| Deposit Method | Maximum per Single Transaction | Notes |
|---|---|---|
| Visa | €500 or equivalent | Up to 10 deposits/day, 40/month |
| Mastercard | €500 or equivalent | Up to 10 deposits/day, 40/month |
To deposit above these amounts, multiple transactions are permitted. Some players may deposit up to €10,000 per day (or the equivalent) using the same card, while monthly deposits typically must not exceed €15,000. The Company may revise these deposit thresholds if deemed necessary.
Use of Personal Accounts
You can only deposit or withdraw via methods specifically in your legal name. The account holder noted on your credit or debit card must match the name registered on your TrueLuck account. Funds cannot be added from unauthorized or fraudulent sources. If you request a withdrawal, we maintain the right to send those funds back using the same method and account details from which they originated.
Deposit Availability
Once your deposit is authorized by our system or third-party providers, your player account usually reflects the updated balance in a timely fashion. If, however, further KYC checks are required, your deposit might remain pending until the verification completes. If needed, TrueLuck may carry out additional identity reviews, especially if any suspicious or inconsistent deposit patterns emerge.
Bonuses on Deposit
In some situations, we may allocate a deposit-related bonus to your account (for instance, sign-up incentives or promotional campaigns). The details of such bonuses—like the credited amount and any conditions—are found on the website. If your wallet has both deposit money and bonus money, your deposit funds are used first. Only after those are used up do the bonus funds become available for wagers.
Withdrawals
Available Channels
All valid payout methods are displayed on our site, and these can differ from region to region. If you want to withdraw your balance, you must first satisfy our KYC protocol. We reserve the ability to verify not just your identity but also the origins of your deposited funds. As a safeguard against identity fraud, if we notice false personal details, we may deny the withdrawal request and possibly close or suspend your account. A courtesy email is generally sent to the address you have registered with us.
Withdrawal Limits
In most cases, the smallest withdrawal for fiat currencies is €40 or an equivalent sum in your chosen currency. The maximum payout limit relies on the chosen payment solution, so if your request goes beyond that, we may pay it in partial increments. Certain extra fees could apply for certain regions or payout methods, and we display those details on the withdrawals page.
Crypto and Fiat Limitations
If you originally deposited in virtual currency (crypto), you can’t convert it directly to fiat currency for withdrawal. Similarly, if your deposit was in fiat, you can’t request your payout in crypto. In order to withdraw any crypto, you must link a personal crypto wallet. We usually require one or more blockchain confirmations for your deposit prior to allowing a crypto withdrawal.
| Withdrawal Method | Maximum per Transaction | Observations |
|---|---|---|
| Visa | €5,000 (or eq.) | For requests exceeding that, multi-step payouts |
| Mastercard | €5,000 (or eq.) | For requests exceeding that, multi-step payouts |
For monthly withdrawal caps (non-jackpot), we typically enforce a limit of €20,000. This is divided into segments of up to €5,000 each week. Players with higher VIP levels may qualify for increased withdrawal allowances. As with deposits, TrueLuck can request further ID checks for large or irregular payout requests.
Processing Times and Reversals
We normally approve or deny withdrawal attempts within two working days. This may be extended if unforeseen factors occur, e.g., holiday periods or extra compliance checks. Before completion, you retain the right to roll back your withdrawal request. Doing so returns the sum to your account balance, letting you continue playing if desired. The Company assumes no liability for any wagers placed (and potentially lost) after you reintroduce these rolled-back funds.
Anti-Money Laundering Requirement
Active deposited amounts must be wagered at least three times (3x) prior to any withdrawal, fulfilling standard AML guidelines. For instance, if you deposit €50, you must place bets totalling €150 or more before you can withdraw. If you breach these conditions, we can refuse or delay the withdrawal.
Refund and Chargeback Rules
A chargeback is when a transaction gets reversed by the user’s bank or card provider. This may result from claims of fraudulent activity or if the user never approved the payment in question. If the evidence confirms that the transaction should not have taken place, the bank returns that money to the user, and TrueLuck or its payment partner is left without the original funds.
Potential Causes for a Chargeback
Users might lodge a chargeback request if they see unrecognized activity on their statement, their card was used without permission, or if the deposit was never approved. Other times, data mismatches, transaction errors, or date/time anomalies might prompt an investigation. A user can file a complaint with their bank, who examines the information and decides if the user was deceived or if the deposit was carried out incorrectly.
Consequences of Chargebacks
TrueLuck can lose not only the original deposit but also commissions, currency conversion costs, or bank-imposed fines. If a chargeback is submitted in your name, we might temporarily block your account while verifying your identity and confirming how you intend to proceed. Reminders or requests for clarification could be emailed to you. Administrative costs from undeserved chargebacks may reduce your account balance accordingly. If your account is locked for a chargeback, it could be considered inactive, and dormancy-related fees may begin applying.
Refunds
While a chargeback is managed by the issuing bank or card company, a refund is initiated directly by the Company itself. This might happen if, for instance, an error credited your balance with a deposit not intended for you. Unlike a chargeback, no external bank or processor is forced to intervene. However, the Company may still lose currency conversion fees or pay a transfer commission. If you believe a refund is warranted, write to us at [email protected]. We review such requests within two days, sending a confirmation of acceptance or denial. We want you to note, though, that once real-money gameplay has started, the funds are effectively consumed. We don’t typically refund wagers or partial wagers once a round or spin is concluded.
Additional Provisions
Erroneous Credits
If, due to any form of glitch, your account receives funds that are not legitimately yours, those sums stay the property of TrueLuck. We can remove them or revoke any wagers made with that money. If you manage to withdraw such funds before we realize the mistake, the withdrawn amount is considered a debt you owe to us. Alert us as soon as possible if you spot an unexpected credit.
Abuse Detection
Deposits must align with ordinary playing patterns. If it appears that a deposit has been made with no substantial gameplay, or if we suspect you are seeking an arbitrage advantage (like currency fluctuations or deposit-and-immediate-withdraw combos), we can cancel your deposit, revert your withdrawals, confiscate any resulting gains, or even close your account. We also have the right to demand further proof of deposit or ID documentation at any stage before fulfilling a withdrawal. If the documentation does not meet our standards, we may reject or reverse your withdrawal and block the account.
No Financial Services
- TrueLuck does not operate as a bank or savings institution. You should not expect interest or other financial benefits from keeping a balance in your account. Once money is in your gaming wallet, it’s intended for play, subject to these Terms and the Payment Policy.
Fees and Taxes
Transaction Fees
Some deposit or withdrawal channels may involve service fees—especially if cross-border or currency exchanges come into play. If so, we display relevant charges on the final deposit or withdrawal page. You are fully responsible for paying any charges (like exchange-rate differences or administrative costs) that your bank or e-wallet imposes. We also reserve the right to charge nominal administrative fees for certain specialized payouts or rejections.
Taxes
You are wholly responsible for paying any taxes or declaring gambling-related earnings, as required by your jurisdiction’s law. If you reside in a place that requires you to report gains and losses, you must comply. TrueLuck does not withhold or distribute taxes on your behalf unless compelled by local regulations.
By continuing to make deposits or place bets on TrueLuck, you confirm your agreement to the Payment Policy set forth here. If you disagree with any condition or find any requirement unclear, you must refrain from further activity and reach out to our support team for clarification. This Payment Policy is an integral piece of our broader Terms of Service. It is designed to ensure that each transaction is transparent and that both user and Company obligations are clearly communicated.