Privacy Policy – TrueLuck Casino
Introduction
To comply with data protection laws, TrueLuck is obliged to process sensitive personal information in a specific way. As a reputable gambling services provider, TrueLuck does its best to make the gambling environment safe.
We require each new user to read and accept this Policy. If you fail to check the box under the registration form, you can’t create an account.
We encourage you to review them at regular intervals. The Website is owned and managed by Sapphire Summit, a Costa Rica–incorporated entity headquartered in Jaco.
Information We Collect
General Scope
In the course of creating an account, placing bets, or otherwise interacting with our services, we may gather various details, including first and last names, birth dates, addresses, contact details, transaction records, and feedback. This data is stored on our servers, often located in Costa Rica or additional secure data centers.
Technical Logs
Besides the personal information you share voluntarily, TrueLuck Casino website records the activity logs. These are the timeframes of your activity, IP address, browser information, and other pieces of data. We need this information to operate the site, solve errors and respond to potential issues.
Methods of Data Collection and Processing
Automated and Voluntary Gathering
We automatically collect some data (like web traffic logs) and receive personal details that you provide yourself, for example, through account registration or direct queries to our support team. We may also obtain user details from reputable vendors, partners, or industry service providers.
Disclosure To Third Parties
We engage third-party vendors for specific operational tasks, such as providing technical support or facilitating online payments. We share only the user data needed to fulfill these functions, and we require such service providers to uphold robust privacy standards. Data is never revealed to external entities except as permitted or mandated by this Policy by law.
Purposes for Information Handling
Core Services
We rely on personal data to deliver core site functions, such as processing deposits or withdrawals, validating user identity, monitoring potential security threats, and ensuring the integrity of your activities on our platform.
Customer Assistance and Promotions
User data enables us to extend customer support, confirm identity where necessary, and guide resolution of disputes. It also allows us to send promotional offers, details on new products, or marketing campaigns—unless you opt out of receiving these communications. If we sponsor surveys or contests, taking part is optional, and any details you submit may be used to enhance user experience or expand our product range.
Potential Disclosure under Specific Circumstances
If we have reason to believe you have attempted fraud, manipulated games, or violated the rules in any manner, we may share relevant data (including personal identifiers) with appropriate third parties such as financial institutions, law enforcement bodies, or additional gaming sites.
Exceptions for Revealing Information
Legal Compliance
We may release user information if legally compelled, such as by a court order or official request that we believe in good faith requires us to do so. We may also share details to defend our rights or property, or to protect the personal safety of users or the public.
Fraud Control
If you have engaged in any prohibited or suspicious actions—e.g., stolen credit card use, attempts at laundering money, or other fraudulent endeavors—we reserve the right to disclose personal data to relevant authorities or agencies for prevention and enforcement purposes. Anonymized data can also be shared with organizations studying addiction prevention or similar public-interest research.
Access To And Control of Your Data
Opt-Out Measures
You may opt out of promotional newsletters and other marketing messages either by adjusting preferences in your account settings or by following the unsubscribe instructions in our emails. If you prefer, you can also communicate directly with Customer Support.
Updating or Correcting Personal Information
You can contact us if you wish to verify or amend personal data in your account records or if you have a complaint about how we use such information. We strive to make corrections once you demonstrate that a modification is necessary. However, legal obligations might require us to retain certain data, even if you request its removal or modification.
Cookies And Related Technologies
Introduction to Cookies
When you access our platform, we may place small text files (“cookies”) on your device to record preferences and track user interactions. We can also employ Local Shared Objects (“flash cookies”) for certain functionalities. Neither standard cookies nor flash cookies allow direct access to other files on your computer; they mainly identify usage patterns and store preferences.
Categories of Cookies
| Cookie Type | Description | Examples |
|---|---|---|
| Strictly Necessary | Essential for site navigation and secure transactions | Session-based cookies (expire upon logout) |
| Registration Cookies | Retain information gathered during sign-up, enabling recognized login attempts | Registration-based usage improvements |
| Functional Cookies | Improve your browsing experience, remembering language or layout preferences | Persistent cookies with timed expiration |
| Analytical Cookies | Track overall site traffic, measure page visits, gather usage data for site improvements | “Analytical” or “performance” cookies |
| Flash Cookies | Similar to browser cookies but stored differently, sometimes used for multimedia | Must be controlled via Flash settings |
Electronic Payment Providers
If you opt to stake real money on our Website, you may deposit or withdraw funds using third-party providers. By playing, you explicitly allow us to transfer personal data needed to settle transactions, including cross-border transfers when relevant. We maintain commercial agreements mandating that these processors preserve strict confidentiality and keep user data safe.
Security Reviews
We can initiate a security check at any time to assess the accuracy of the details you supplied during registration or to ascertain if your usage of the Website and financial operations align with these Terms and relevant legislation. By continuing to play, you authorize us to exchange personal data with recognized third parties (like credit bureaus or identity verification agencies) for the purpose of confirming your info. You further agree to deliver any requested documents as part of these security reviews.
Safeguarding Data
We acknowledge the significance of protecting personal information. We store all user-provided data in an encrypted, password-secured database that sits within a firewall-protected network. Our services also support SSL encryption for data in transit. Our affiliates and suppliers are under contract to employ robust security measures that match or exceed our standards. Nonetheless, no digital platform is flawless, so while we do our best to safeguard your data, we cannot promise absolute immunity from potential breaches.
Protecting Minors
Our services are intended for adults at least 18 years old or who have reached the legal majority where they live. Any individual who gives us data through the site asserts they meet this requirement. We run periodic checks to ensure minors do not access our platform. Should we discover that someone underage has attempted to use or has submitted personal data on the Website, we discard that information and disable the involved account immediately.
International Data Transfers
Information collected about you may be maintained or processed in territories beyond your home country. Some of these places might not adhere to the same privacy legislation as your own. Despite that, we always require any affiliates or contractors to abide by stringent privacy requirements, preserving the same protective approach no matter where your data physically resides.
Third-Party Practices
We are not liable for data you volunteer to external sites that link to or from our pages, nor for the practices of third parties running affiliate programs or promotions. Such sites or service providers are governed by their own privacy rules. We encourage you to review those policies before providing personal information. TrueLuck disclaims any accountability for how these independent operators collect or use your data.
Legal Disclaimer
Our services function on an “AS-IS” and “AS-AVAILABLE” basis without any explicit guarantees. We cannot be held responsible for events beyond our direct oversight. Given the quickly changing nature of online technology, we cannot assure an entirely error-free performance for protecting personal data. Moreover, we disclaim indirect, consequential, or punitive damages that may arise from the use, disclosure, or mishandling of personal details.
Consent To This Policy
Using our site implies that you recognize and agree to this Policy and any pertinent sections covering personal data. This document represents our entire and exclusive statement on these topics, superseding all previous versions. It should be read in concert with our Terms and Conditions and any particular guidelines posted on our Website. If we revise Privacy Policy we will post the new version, and your continued usage indicates acceptance. We urge players to check back frequently.
Additionally, under Article 77 of the General Data Protection Regulation (GDPR), you maintain the privilege to report potential grievances about data handling to the appropriate authority in the European Union member state where you live, work, or suspect an infraction took place.
Other Websites
We sometimes feature hyperlinks to external pages beyond our domain. Please be aware that these external sites function independently, with their own practices that may differ from ours. Users are exclusively accountable for how they engage with those other domains, including providing personal data or consenting to cookies. TrueLuck disclaims liability for any content, operations, or mistakes found in third-party pages.
Other Terms
All non-English renditions of this document are purely informational. If a conflict or mismatch exists between language versions, the English edition prevails.